Support

Please describe your issue, question or concern and we will help you as soon as possible!

We are very happy with the support from link22, they always answer fast in a professional manner.

We are generally happy with Outpost and the support received from link22.

link22 are responsive and have a competent staff.

link22 is flawless when it comes to customer treatment.

link22 is professional, forthcoming and accessible, regardless of the magnitude of the question.

We continuously get to pick their brains about ideas around new and existing security solutions.

link22 accepts responsibility for more than just the product they deliver. They made sure it was integrated in a secure way in relation to our existing set up. The responsibility is just remarkable.

link22 always provide comprehensible and useful documentation.

link22 came to us for a special implementation, it was a smooth and professional process all the way.

link22 helped us get started step by step in a very professional and structured way.

link22 delivered clear and comprehensible manuals.

Q&A

Do we have to buy software and hardware together for the Data Diode?

No, the hardware data diode (link22 Data Diode Zero) is a standalone component. The software can be installed either on dedicated hardware or virtually and works with any data diode.

How can link22 Guard inspect files that are encrypted?

When the guard is used in Secure Transfer, all sending components are configured to use a Proxy (the Guard) and a Proxy certificate. The Proxy certificate is used to encrypt the import/export to the Guard, the Guard then decrypts the file, inspects it and then re-encrypt it to the end user.

Can I use the import/export station without Guard?

All components can be used standalone or together. If you as an example only need a dedicated import station but no inspection (Guard), that is no problem.

Do I have to use specific smartcards?

No, you can use almost any smart card that has a minidriver on Windows. If you have a smartcard solution that works with Windows AD-login, it can most certainly be used in Secure Transfer.

I have no PKI, can I get inspection with the guard?

The link22 Guard supports both encrypted and cleartext flows. An agent can produce a cleartext format without any PKI that can be inspected in the Guard.

Q&A

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